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Bureaucracy is the classic study of the way American government agencies work and how they can be made to work better. Examining a wide range of bureaucracies, including the Army, the FBI, the FCC, and the Social Security Administration, James Q. Wilson provides the first comprehensive, in-depth analysis of what government agencies do, why they function as they do, and how they might become more responsible and effective. With a new introduction by the author.

• Sales Rank: #101230 in Books
• Published on: 1991-01-30
• Original language: English
• Number of items: 1
• Dimensions: 8.00" h x 1.22" w x 5.40" l, 1.09 pounds
• Binding: Paperback
• 464 pages

From Library Journal
Wilson (management, UCLA) attempts to explain bureaucratic behavior, beginning with a contrast of similar institutions (armies, prisons, and schools) that have succeeded and failed. He finds that neither the liberal view (more money, new programs) or the conservative ideology (smaller government) provides the single answer. Wilson's key contribution here is his emphasis on the "bottom" of the bureaucracy--those who do the work. Policy, he says, is developed by those with no understanding of its implementation. In addition, Wilson suggests that bureaucracy can be made "efficient" by giving bureaucrats more incentives and flexibility, a strategy, he concludes, that conflicts with our political culture. For academic libraries.
- Jeffrey Kraus, Wagner Coll., Staten Island, New York
Copyright 1989 Reed Business Information, Inc.

Review
"A gold mine of interesting, even unique observations about bureaucratic government on all levels." -- Christian Science Monitor

"A gold mine of interesting, even unique observations about bureaucratic government on all levels." -- --R. Cort Kirkwood,Christian Science Monitor

"Immediately takes its place as the indispensable one-volume guide to American national administration." -- --Aaron Wildavsky,Los Angeles Times Book Review

"The synthesis is shrewd and creative. The prose is uncommonly swift. The fresh insights are abundant and compelling." -- --Martha Derthick, University of Virginia

About the Author
James Q. Wilson is James Collins professor of management and public policy at UCLA. Winner of the 1990, James Madison Award of the American Political Science Association, he is also the author of Moral Sense and Moral Judgement.

Most helpful customer reviews

46 of 50 people found the following review helpful.
excellent examination of institutions
By A Customer
Wilson's book is a breath of fresh air after years of being forced to deal with stilted rational choice texts in graduate school. Though the idea of finding a study of bureaucracy interesting seems strange, I literally could not put this book down- and not only because I am a poliSci nerd.
Wilson's review of how bureaucracies make policy is pretty comprehensive- he nods at almost all of the major contributors to the discipline. For this reason the book is an excellent introduction to Political Science for someone wishing to get beyond the 101 courses.
His most interesting work deals with the formation of institutional culture- how the definition of an agency's tasksm and the limitations of its capabilities influence its performance and can often produce seemingly "irrational" behavior.
The most interesting thisn, however, is his discussion of how institutions and organizations develop an "ethos" or organizational culture. What bureaucrats do depends not only on what they think their priamry task is, but to a large degree on who they think they are. It is an area often neglected in the field today.
Wilson is a giant, and I recommend him to anyone who is interested in policy, in academia, or outside of it.

11 of 12 people found the following review helpful.
Wonderfully written
By Newsman78
Wilson, as usual, writes amazingly well in this comprehensive book covering bureaucracies, how they operate, and why bureaucrats act the way they do.

He discusses the different organizational features that persist across all bureaucracies, and why it is that once a bureaucracy is created it's almost impossible to get rid of. This may pique your interest if you've been following the recent attempts to solve our intelligence problems by adding more layers of bureaucrats, as if that will somehow solve the problem.

Highly recommended to all students of American politics.

6 of 6 people found the following review helpful.
great read for policy people
By D. Jacobowitz
I just finished a masters program in public policy, and though this book was not used in any of my classes, it was recommended reading. I have to say that it provides a great introduction to bureaucracies and why they are the way they are. (Spoiler: it's not, as many believe, because bureacrats are idiots) Coming from a background of small, private-sector organizations, this was especially useful for me.

I appreciate Wilson's taxonomies of various organizations. Every political scientist has to have a 2x2 matrix to divide the world, but one of Wilson's, that divides organizations into "production," "coping," "craft," and "procedural" is particularly useful. If you are planning a career in public service, you'd do well to take some time to match your personality to the type of organization you're thinking of joining.

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While China is known for its huge manufacturing base, in recent years the government has given high priority to science and technology services. This book provides an in-depth, contemporary view on where China is heading, how it is going to get there, and how companies and countries can engage with China's emerging outsourcing capabilities.

• Sales Rank: #11141555 in Books
• Published on: 2010-03-15
• Released on: 2010-03-30
• Original language: English
• Number of items: 1
• Dimensions: 10.00" h x 1.00" w x 6.00" l, 1.35 pounds
• Binding: Hardcover
• 279 pages

Review

'This book provides an in-depth, contemporary view on where China is heading, how it is going to get there, and how companies and countries can engage with China's emerging outsourcing capabilities.' - The Work Style Magazine

About the Author
MARY C. LACITY is a Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, USA. Her current research focuses on global outsourcing of business and IT services. She has published 11 books, most recently Information Systems Outsourcing: Theory and Practice (Palgrave, 2009; coauthor: Leslie P. Willcocks) and Offshore Outsourcing of IT Work, (Palgrave, 2008; coauthor Joe Rottman). More than 50 of her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. She is Senior Editor of the Journal of Information Technology, Co-editor of the Palgrave Series: Work, Technology, and Globalization and on the Editorial Boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Strategic Outsourcing: An International Journal, and Journal of the Association for Information Systems (JAIS).

LESLIE P. WILLCOCKS is Professor of Technology Work and Globalization at the London School of Economics, UK�and Political Science, head of the Information Systems and Innovation Group and director of The Outsourcing Unit there. He is known for his work on global sourcing, information management, IT evaluation, e-business, organizational transformation as well as for his practitioner contributions to many corporations and government agencies. He holds visiting chairs at Erasmus, Melbourne and Sydney universities and is an Associate Fellow at Templeton, University of Oxford. He has been Editor-in-Chief of the Journal of Information Technology for the last 20 years, and is joint series editor, with Mary C. Lacity, of the Palgrave book series Technology Work and Globalization. He has co-authored 31 books, including most recently Major Currents in Information Systems (Sage, London 2008, with Allen Lee), and Global Sourcing of Business and IT Services (Palgrave, London, 2006, with Mary C. Lacity) He has published over 180 refereed papers in journals such as Harvard Business Review, Sloan Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies, Communications of The ACM, and Journal of Strategic Information Systems.

YINGQIN ZHENG is a research associate at the London School of Economics, UK. She obtained her MPhil and PhD from Cambridge University. She was a Gates Cambridge scholar. Her research interests include the implications of information and communication technology in social development, information society and information culture, and distributed innovation. She has conducted research in various countries including South Africa, China, Switzerland and the UK. Yingqin has published a number of academic papers in international journals, and conferences. Her work was awarded Best Paper Finalist at the International Conference of Information Systems 2007, and Highly Commended Award at the Literati Network Awards for Excellence 2009.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Excellent - Especially First Chapter
By Loyd Eskildson
In 2002, only 10% of multinationals off-shored IT work; by 2008 it was 70%, per KPMG. KPMG sees the worldwide market rising to over $1 trillion by 2012 ($250 billion in 2008). 'Business Process Outsourcing' (BPO) is also growing, and predicted by KPMG to overtake IT outsourcing within five years. Within that category, KPMG predicts legal process outsourcing to increase from $80 million in 2006 to $4 billion by 2010, animation and gaming to reach $76 billion this year, e-learning (including on-line tutoring) rising to $56 billion by the end of 2010, offshore engineering (high-tech and telecommunications, in particular) growing to about $175 billion by 2020, and pharmaceutical R&D at $7 billion already. India's share alone of IT/BPO outsourcing is expected to hit $60 billion by 2011, again per KPMG. ("A New Dawn - China's Emerging Role in Global Outsourcing.")

China is well known for its immense manufacturing economy, much less as an IT/BPO outsourcing destination. Yingqin Zheng is a senior lecturer at De Montfort University with a speciality in information systems and innovation, provides a much-needed eye-opener on that topic. Her "China's Emerging Software Outsourcing Industry" (the lead article in Mary Lacity's 2010 "China's Emerging Outsourcing Capabilities") begins by telling us that while China's IT outsourcing capabilities began to emerge in the late 1990s, they only picked up momentum in the last 6-7 years. The size of China's outsourcing industry reached $2 billion in 2007, and is estimated to reach $9 billion by 2012. Per Zheng, this is part of the government's recent plan to reduce reliance on export-oriented manufacturing, consumption of natural resources (especially energy), sensitivity to economic cycles, and degradation of the environment, as well as capturing more of the value-chain and providing more high-paying jobs - especially in interior regions. China undertook an investment of $142 billion in IT and communication technologies in 2006. That same year the Ministry of Commerce launched a project to establish 1,000 internationally accredited outsourcing (CMM/CMMI) providers nationwide, attract 100 leading multinational firms to transfer a substantial proportion of their existing IT and outsourcing services to China, build 10 globally competitive outsourcing bases in China, and bring in over $10 billion of revenues by 2008. Local-level governments and software parks now usually provide subsidies and training for new Chinese software company recruits - training includes language (Japanese, English), cultural awareness, and technical and managerial skills (eg. MBA classes, and PowerPoint presentations). An increasing number of Chinese IT outsourcing suppliers now have an overseas background and/or experience from multi-national enterprises in China (eg. Accenture, Gemini, EDS, IBM); similarly, its venture capital investors. Beijing, for example, allows an 80% tax rebate on salaries paid high-level managers and experts in the software industry; other locals compete similarly for talent, as well as providing attractive office locations near customers and high-speed rail and airline transportation. A new government initiative (April, 2009) targets supplying 1.2 million outsourcing personnel/year, while generating 1 million added employment opportunities for college graduates/year (a $650 subsidy is provided IT outsourcing vendors for every college graduate employed at least a year), and growing the outsourcing business to $30 billion/year.

Zheng continues, pointing out that China's software services outsourcing (SSO) is relatively unknown compared to India's, it is emerging from a much larger domestic market. This foundation largely is attributed to another government policy - 'informationalizing' the country in health, commerce, banking, insurance, education, government, etc. Red Flag Linux, a complex OS program, was developed by a Chinese company as a replacement for Windows OS, again at least partly at the government's urging. By year-end 2007, China's software industry claimed almost 9% of the global software market, generating about $83 billion in revenue (though only 2.5% from exports - mostly to Japan and Korea). Hong Kong, Europe, and the U.S. have since become major SSO target markets.

China's software industry is now about twice as large as India's, though its software exports are only about one-third India's. Further, Zheng tells us it is highly fragmented - by the end of 2008 there were about 4,000 Chinese SSO firms, with a total of over 330,000 employees. Many use cost-cutting to attract clients in an environment of severe competition. I suspect the Chinese practice of creating geographic industry clusters will assists current IT providers and potential SSO firms to develop open-source industry software that can both be modified for individual firms and those in other nations. Zheng also states that the most successful Chinese SSO firms are those aligned with local demands and their own corporate development strategies. Examples: China has the world's largest number of mobile phone users, and in turn has developed long-term IT outsourcing relationships with manufacturers such as Nokia and Sony-Ericsson. Neusoft, China's leading IT firm (15,000 employees, with subsidiaries in the U.S., and elsewhere, plus four IT training institutes in China), selects clients that help build capability and future growth. Other Chinese IT firms have similarly used an incremental capability-development approach, starting with simple data collection and then moving to projects requiring greater capabilities.

Chinese IT firms are now competing with India for $10-20 million-sized projects. Industry consolidation will increase this - its ten largest IT suppliers now only account for 20% of the market, vs. India's three largest accounting for more than 46% of its IT exports. Already, several Chinese IT firms have revenues exceeding $50 million/year. Boeing, Cisco, Dell, IBM, Intel, H-P, Microsoft, Oracle, Sun, and Symantec are existing large customers customers. China will also benefit from major corporations deciding to diversify their off-shoring locations, as well as continuing national efforts to increase English-language competency among citizens. Other significant Chinese advantages include software developer cost levels only one-third those of India, and and enormous 600,000 engineering graduates/year (vs. 400,000 in India and 70,000 in the U.S.). Indian firms, leery of being left behind, are establishing IT and BPO branches in China (DNAIndia.com); China, in turn, gains knowledge of both IT and BPO outsourcing, as well as credibility.

Unfortunately, Zheng did not extend her excellent coverage of Chinese SSOs to also include BPO opportunities - a market KPMG predicts to outpace IT within five years. Accounting and finance already surpass IT as the most common functions conducted by shared services centers in China, while HR work is growing. KPMG, along with other consulting firms on their Asian business-reporting sites, tell readers that China's government is also laying extensive groundwork for growth in this area. For example, China has announced it will not impose operating taxes on IT, BPO, or knowledge processing outsourcing until 2013 in 21 of its key cities (rediff.com). As with its R&D encouragement, the government has also established several 'incubator' ('pioneer') parks with reduced rents to encourage emigres to return to China and start BPO enterprises (RightSite.Asia.com). China is already the preferred location for shared service centers for over 40% of 260+ Asian corporate participants at a recent KPMG conference. Finally, its BPO providers are also working to improve data security, and attaining international certification (eg. ISO) in that area as well. ("The Rise of China BPO" - M&Y Global Services)

Bottom-Line: Distance and language handicaps notwithstanding, China is poised to become a major IT and BPO outsourcing provider targeting the U.S. - much more so than India. Already Any strategy involves risk, but American and European firms will be unable to resist cost-levels one-tenth our own and one-third those in India, as well as the opportunity to co-locate IT and BPO with existing manufacturing and R&D in China. G.E. alone is investing $2 billion in China between now and 2012, including support efforts for its financial and health enterprises, and Microsoft is spending $500 million over the next three years. Already China's Neusoft has begun developing both medical information and cloud computing systems, expected to be major U.S. growth areas; Microsoft has licensed China's iSoftStone technology for its health care cloud computing initiative (Neusoft and iSoftStone sites). Chinese firms are also acquiring U.S. IT/BPO firms (eg. Ascend). While Americans debate and protest the yuan's value, Chinese government support for green energy development, rampant intellectual property piracy, limiting rare-earth sales, rigging procurement to favor Chinese firms, the requirement that firms doing business in China establish R&D efforts there as well (about 1,200 foreign R&D centers were in China by the end of 2009), and human rights issues, China has already quietly moved on to another economic battlefront. The 'good news' is that we have KPMG and Yingqin Zheng's warnings.

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Laser space communications is a hot topic among electrical engineers working for the government and in the defense industry, and this groundbreaking resource is the first to offer professionals a thorough, practical treatment of the subject. The book focuses on the feasibility of laser space communications between satellites, satellites and airborne platforms, and satellites and ground based stations to achieve worldwide connectivity. It covers all the critical topics that engineers working in the field need to understand such as weather avoidance, 5th Generation Internet (5-GENIN), and noise photons. This hands-on volume presents simplified, yet highly accurate, engineering expressions of complex mathematics that save practitioners valuable time and effort when working on their challenging projects.

• Sales Rank: #2168456 in Books
• Brand: Brand: Artech House
• Published on: 2006-08-31
• Original language: English
• Number of items: 1
• Dimensions: 9.28" h x .65" w x 6.28" l, .92 pounds
• Binding: Hardcover
• 216 pages

Features

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Review
The book is an excellent reference for systems engineers interested in space optical communications. It provides the needed technical and operational insights to develop and analyze a space based optical communications architecture, estimate its performance and consider alternatives. The author also addresses the potential shortcomings of a laser communications system by suggesting a hybrid approach that includes an RF component. The book also includes some future suggested communications architectures that might be useful to the reader. In summary, I recommend the book to anyone who's interested in understanding optical space based communications. --Dr. George Nacouzi , of the RAND Corporation

About the Author
David G. Aviv is president of ARC, Inc. He has over 25 years of experience in radar and laser communication development as an entrepreneur or lead technologist in small, medium, and large corporations. Mr. Aviv holds an M.S. in electrical engineering/communications and an M.A. in applied mathematics from Columbia University.

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By Susi9
The Books always arrive on Time . It is a very good Tool for Researchers

2 of 2 people found the following review helpful.
Intriguing connectivity system elements and architectures
By K. Poehlmann
As a practicing system engineer and analyst for a dozen years at both TRW and the RAND Corporation (ASW, IFF systems, SDI, Space Telescope) I have followed the development of laser technology for a variety of civil and military applications. Lab experiments in the 1970s and `80s faced seemingly insurmountable obstacles to long distance extrapolation. At the time, they were the stuff of science fiction.

Mr. Aviv's laser communications ideas in the late 1990s and early 2000s were unappreciated because they were far ahead of their time. In this excellent book he captures those groundbreaking ideas using clear illustrations, detailed equations, and references to existing, proven platforms. With the advent of Low Earth Orbit satellite systems, robust fiberoptic cables, the advances in wireless digital communication, Internet, and nanotechnology, theoretical satcom architectures suddenly entered the realm of feasibility at the turn of the 21st century.
Experiments like the SILEX system produced encouraging results showing that space communications need no longer be restricted to RF. Rather than propose an either/or solution (laser versus RF), Mr. Aviv has combined the best of both in a compelling set of alternative system architectures that are flexible, mobile, built on a fiber backbone, and incorporate Internet features. Nanosatellites are elements of some of the creative architectures.

The same data compression approach is used for RF as for combined laser/microwave downlinks in poor weather. One of the key drivers to any system architecture is weather-related signal losses, which affect Bit Error Rate (BER) and influence the design of sophisticated adaptive optical subsystems. The author has accounted for these essential elements in each architecture discussed. Specific calculations show how significant reduction in the BER can be achieved under a wide variety of situations, including reducing beam distortion from atmospheric turbulence and jitter.

The presentation of the text is well suited to engineering students as well as seasoned practicing aerospace engineers. Mr. Aviv first gives a very helpful, comprehensive history and background showing the development of assorted laser types. Today's technologies allow fiber lasers rather than diode lasers, to be compatible with fiber link cable transmissions.

The Miniaturized Unmanned Ground-based Mobile (MUGM) system is especially interesting and exciting. The possibilities of the MUGM seem endless for civil (NASA and NOAA), commercial, military, and law enforcement applications. One can easily envision an advanced network allowing IED identification/neutralization, border patrol surveillance, pirate activity monitoring/interdiction, and drug traffic enforcement on land or sea. Transmitting signals via ground-based optical fiber nets as part of a weather avoidance system architecture clearly gives the military an edge in the war on terrorism.

The wideband communication system the author calls Fifth-Generation Internet (5-GENIN) in principle accommodates all of today's systems (including MUGM) and leads the way for new developments through the next decades. Mr. Aviv makes a credible case for this worldwide communication system with connectivity through earth-based Internet systems for spatial and atmospheric laser downlinks and uplinks. No longer the stuff of science fiction!

Although funding for satellite systems and laser research is always in question, Mr. Aviv has anticipated theoretical elements, now in the experimental stage, and described how they could be incorporated into components of existing architectures. He has carefully demonstrated technical feasibility, invaluable to designers of future laser communications systems.

1 of 2 people found the following review helpful.
A Pioneering, Practical New Book
By John Matlock
Lasers offer numerous advantages over microwaves for broadcast point to point communications including lower power, tighter focus/footprint, dramatically increased bandwidth, lighter weight (very important if the equipment is being lifted to space), and no requirement for government frequency assignment. Unfortunately these advantages come with some disadvantages as well, especially in weather penetration if the signal goes from space to the surface of the earth.

This book describes the overall engineering aspects of laser space communications systems. It will enable the engineer to design laser data links in a variety of environments. It is intended for the advanced undergraduate student through the practicing engineer and covers all aspects of laser communications including bandwidths, error rate, privacy aspects, platform stability, adaptive optics, weather avoidance systems and advanced concepts of the Transformational Communication Architecture.

Mr. Aviv has 30+ years of experience in laser communications with various Air Force, NASA, and SDI projects.

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